Effective Date: January 1, 2026

Last Updated: January 1, 2026

Adventure Barbados is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our luxury travel concierge services.

1. Introduction

Adventure Barbados is a luxury travel concierge service specializing in personalized Barbados experiences. We understand that planning your perfect trip requires sharing personal information with us, and we take that responsibility seriously. This policy describes our practices for handling your data in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the Barbados Data Protection Act 2021.

By using our services or providing us with your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to plan and deliver exceptional travel experiences:

Contact Information:

Name, email address, phone number, and mailing address

Travel Details:

Travel dates, destinations, accommodation preferences

Dietary restrictions and accessibility needs

Travel companions and group composition

Special requests and celebration details

Payment Information:

Payment card details (processed securely through our payment processor, Stripe)

Billing address and transaction history

Communications:

Emails, messages, and call records related to your trip planning and support

Feedback and reviews you provide

Technical Information:

IP address, browser type, and device information when you visit our website

Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your information to provide personalized travel concierge services:

Trip Planning and Booking:

Design custom itineraries based on your preferences

Make reservations with hotels, restaurants, tour operators, and other vendors

Coordinate transportation and activities

Manage your bookings and handle changes or cancellations

Communication:

Respond to your inquiries within our 4-hour service level commitment

Provide trip updates, confirmations, and support during your travel

Send important notices about your bookings

Service Improvement:

Understand your preferences to improve future recommendations

Analyze trends to enhance our service offerings

Request and review feedback about your experience

Legal Compliance:

Maintain records for tax, accounting, and legal purposes

Comply with legal obligations and respond to lawful requests

Marketing (with your consent):

Send travel inspiration, special offers, and updates about our services

You can unsubscribe from marketing emails at any time

4. Information Sharing

We share your information only as necessary to deliver our services:

Travel Vendors and Partners:

We share relevant details (name, travel dates, special requests) with hotels, restaurants, tour operators, transportation providers, and other vendors to fulfill your bookings

These vendors have their own privacy policies and data practices

Payment Processors:

Payment information is processed securely through Stripe

We never store complete credit card numbers or CVV codes

Service Providers:

We use trusted technology partners for email, scheduling, and operational tools

These providers are bound by confidentiality obligations

Legal Requirements:

We may disclose information if required by law, court order, or government request

We may share information to protect our rights, safety, or property

We never sell your personal information to third parties.

5. Data Security

We implement strong security measures to protect your information:

Encryption: Sensitive data is encrypted in transit and at storage

Access Controls: Only authorized team members can access client information on a need-to-know basis

Authentication: Multi-factor authentication protects our systems

Payment Security: We are PCI-DSS compliant and never store full credit card details

Regular Reviews: We regularly review and update our security practices

While we take extensive precautions, no system is completely secure. We cannot guarantee absolute security of data transmitted over the internet.

6. Your Rights

You have important rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Ask us to correct inaccurate or incomplete information

Deletion: Request deletion of your information (subject to legal retention requirements)

Portability: Receive your data in a structured, commonly used format

Withdraw Consent: Opt out of marketing communications at any time

Object: Object to certain types of data processing

To exercise any of these rights, contact us at yourconcierge@adventurebarbados.com. We will respond to your request within 4 business hours and fulfill it within 30 days.

For EU Residents: You also have the right to lodge a complaint with your local data protection authority.

For California Residents: You have the right to know what personal information we collect, to request deletion, and to opt out of any sale of personal information (which we do not engage in).

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience:

Essential Cookies: Required for basic website functionality

Analytics Cookies: Help us understand how visitors use our site (Google Analytics)

Functionality Cookies: Remember your preferences and settings

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

Active Clients: We keep your information while you're using our services and for a reasonable period afterward to address any follow-up needs

Financial Records: Tax and financial records are retained for 7 years as required by law

Marketing Lists: If you opt out of marketing, we'll remove you from promotional lists but may keep a record of your opt-out preference

Upon Request: You can request deletion of your information at any time, except where we're legally required to retain it

We review and delete outdated information annually.

9. International Data Transfers

Adventure Barbados operates from Barbados and the United States. If you're located outside these jurisdictions, your information may be transferred to and processed in these countries. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we learn we've collected information from a child, we'll delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the updated policy on this page with a new "Last Updated" date.

For material changes, we'll notify you by email or prominent notice on our website at least 30 days before the changes take effect.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: yourconcierge@adventurebarbados.com

Response Time: We respond to all privacy inquiries within 4 business hours during Monday–Friday, 9am–6pm AST.

We're here to help and take your privacy seriously. Don't hesitate to reach out.