FAQs

  • We recommend 8–12 weeks for peak season (December–April) and 4–6 weeks otherwise. Rush bookings may be available with additional fees.

  • Our service fee covers planning and coordination. Where applicable, you'll pay vendors directly or we'll collect and remit on your behalf. No hidden fees.

  • We're here to help. Vendor policies apply for cancellations or changes; see our Terms for details.

  • Absolutely. We coordinate multi-generational trips, group travel, and family reunions with attention to everyone's needs.

  • Everything from private charters and culinary tours to cultural experiences, adventure activities, wellness retreats, and business travel logistics.

  • Yes. We provide 24/7 support during active trips and respond within 4 business hours for planning inquiries. Support level depends on your service tier.

  • Duration-based: Base prices cover 1–3 days. Longer trips add +20% per tier (4–7 days, 8–14 days, then weekly for 15+ days).

    Group size: Base covers 2 people. Each additional person adds +40% of the base rate.

    Accommodations & car rentals: Free to you—we earn commission from our vendor partners.

    Special occasions: Proposals, anniversaries, and milestone celebrations add +15–20% for dedicated coordination.